Our headquarters are located in Cleveland, Ohio. We ship nationwide and offer international shipping options to customers around the world.

We proudly sell to everyone—individuals, families, small businesses, and large enterprises alike. While our machines are engineered with commercial-grade quality, they are equally accessible for personal use at home or in private settings.

While we do not have a public showroom, we do have select machines available for in-person demo at our Cleveland location by appointment only. If you would like to schedule a visit or see our machines in person, please contact us through our contact page to make arrangements. We also provide detailed images, videos, and product specifications online for your convenience.

We currently offer standard, mini, and customizable themed machines. We are actively expanding our productline, and new models will be added soon. If you're looking for a specific type of machine, please reach out—our inventory may include additional units not yet listed online, or we may be able to accommodate custom requests.

Yes, we offer extensive customization options including themed designs, brand integration, custom graphics, and logo placement. Whether you're looking to match a specific color scheme, incorporate unique prizes, or apply your own branding, we are happy to evaluate and fulfill custom requests where possible. Please contact us to discuss your specific vision—we can bring your unique design to life!

Yes, each machine is fully assembled, thoroughly tested, and packaged securely prior to shipment. Once the packaging materials are removed, the unit is ready for immediate plug-and-play operation.

You can use plush toys, small electronics, candy, capsules, or other lightweight items that fit your claw and drop chute dimensions.

Yes, we offer a selection of standard prizes suitable for our machines. Availability may vary depending on stock and type, so please contact us for current options.

Yes, we can manufacture custom prizes depending on the type, quantity, and production timeline. If you have a specific concept in mind, reach out to us to see possibilities.

Yes, we offer several standard color options and can match custom color requests for bulk orders.

Orders can be placed directly through our website for standard or themed machines or by contacting our sales team via email, phone call, or text message. For any custom requests, please email us directly so we can assist you in reviewing options and turning your vision into reality.

No, we accept single-unit orders as well as full-scale arcade rollouts. Whether you're looking to purchase one machine or furnish an entire entertainment venue, we can support your needs. Contact us to discuss your vision—we're here to help bring it to life.

Machines currently in stock that require no customization—whether standard or themed—typically ship within 1–3 business days. Customized machines can take anywhere from 1 to 5 weeks to complete, depending on the complexity and scope of the request.

We accept credit/debit cards, PayPal, ACH transfer, CashApp, Venmo, Zelle, and other widely used digital payment platforms. If you have a preferred method not listed here, please contact us to confirm availability.

Yes, we offer nationwide and international shipping to both commercial and residential addresses. Liftgate service is available if needed for residential deliveries or locations without a loading dock. Our delivery options are designed to suit a variety of needs—whether you're ordering for a business, event, or personal use.

Yes, we can ship to residential addresses. Shipping costs depend on your location, the model of machine, and any special delivery requirements. If liftgate service or other accommodations are needed, they can be arranged and will be reflected in the shipping quote. We also offer delivery to locations with special or limited access, including construction zones, gated areas, and other logistical environments for an additional fee. Please contact us regarding special delivery or regular delivery cost.

Yes, local pickup from our Cleveland, Ohio warehouse can be arranged by appointment. This option is often more economical, and in most cases, we offer a discount to reflect the savings on shipping and handling costs. Please contact us to schedule your pickup and confirm availability.

Shipping rates vary by location and machine size. Some items may qualify for free shipping, and bulk orders often receive reduced rates. For the most accurate and personalized estimate, please contact us directly for a quote.

Machines are securely crated with protective foam padding, reinforced edges, and corner guards to prevent shifting or damage. Each unit is shrink-wrapped to guard against dust and moisture. All internal components are stabilized, and every shipment undergoes a thorough inspection to ensure it meets our transport safety standards.

Yes, tracking details are provided once the item has shipped. You will receive both the tracking number and carrier information. Additionally, your email and/or phone number will be included with the shipment to enable real-time delivery updates directly from the carrier. This helps ensure timely communication and smoother coordination on the day of delivery.

Yes, white-glove delivery and installation services are available in select areas for an additional cost. This includes uncrating, unpacking, basic placement, and light setup assistance depending on your location. If you're interested in having your machine professionally delivered and set up, please contact us for availability and a custom quote.

Yes, we can arrange for full delivery, uncrating, and on-site setup for an additional fee. These services are available in select regions and must be scheduled in advance. Please contact us to discuss your specific location and needs—we'll help coordinate the right service for you.

No prior technical expertise is necessary. Our machines are designed with ease of use in mind, featuring intuitive controls and a plug-and-play setup. Each unit comes with a comprehensive user manual, and our support team is available to assist with any questions during installation or operation.

Yes. Each machine includes a user-accessible control panel that allows you to adjust claw strength, timer settings, play pricing, win frequency, and more. These settings are simple to modify and allow operators to fine-tune gameplay for different prize types and audience experiences.

We offer flexible payment configurations, including coin mechs, bill acceptors, and modern cashless systems like credit card readers, Apple Pay, Google Pay, and tap-to-play devices. Let us know your preferred method during ordering, and we’ll ensure the machine is configured accordingly.

For any outdoor installation, it is essential that machines remain protected from direct weather exposure. We strongly recommend placing them under a covered area or shelter to prevent damage from rain, sun, wind, and temperature fluctuations. Proper electrical protection and ongoing maintenance are also advised. Please inquire for tailored outdoor solutions.

Yes, we provide full technical support through phone, email, and live chat. Our support team is available to assist with setup, troubleshooting, diagnostics, and routine use. We also provide a growing digital library of how-to videos, user manuals, and maintenance guides to support your needs.

All machines come with a 1-year warranty that covers manufacturer defects in workmanship and materials. The warranty begins on the date of delivery and includes replacement parts for issues arising from factory-related faults. It does not cover labor, damage resulting from misuse, unauthorized repairs, or exposure to environmental elements. If an issue arises, we recommend first reviewing the included user manual for basic troubleshooting steps. Our customer support team is available to help guide you through additional diagnostics. If the problem cannot be resolved through support, we will send any required replacement parts at no cost, including free shipping, as long as the issue qualifies under warranty coverage.

Replacement parts are available through our online store (subject to availability) and directly from our support team if your machine is still under warranty. We stock a wide range of components, including claws, motors, lighting parts, circuit boards, joysticks, and more. Most parts ship within 1–2 business days to minimize downtime.

We strongly recommend thoroughly inspecting your shipment upon delivery and before signing any documents. If you notice or suspect any damage, take multiple clear photographs of the affected areas and packaging, and document the damage directly on the Bill of Lading (BOL). In such cases, we advise refusing the shipment and sending it back with the carrier. Immediately notify our support team within 48 hours so we can initiate a shipping claim on your behalf. Once confirmed, we will coordinate the prompt delivery of replacement parts or, if necessary, a new unit.

Yes, for custom orders we provide digital mockups showing your logo, color scheme, and artwork applied to the machine design. Before production begins, we’ll request your input and approval to ensure the design aligns with your vision. Mockups are included with your order and are provided upon receiving your deposit.

If you would like a design preview without placing an order, we offer a $50 customization mockup fee. This fee covers the design and setup time required to generate your personalized preview and can be credited toward your final purchase if you decide to move forward.