Privacy Policy

Effective Date: 5/23/25   |   Most Updated Version

ThrillTek (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with any of our services. By using our website or services, you consent to the terms outlined herein.

1. Information We Collect

We may collect and store the following categories of information:

a. Personal Information

• Name
• Email address
• Phone number
• Shipping and billing address
• Company name (if applicable)
• Payment and transaction details (processed securely by third-party providers)

b. Order and Account Information

• Products and services ordered
• Delivery and pickup details
• Order history
• Warranty submissions and registrations
• Preferences and communication records

c. Technical and Usage Data

• IP address
• Browser type and version
• Device and operating system details
• Website activity, usage behavior, and session data
• Cookie identifiers, log files, and analytics tracking data

We may also collect information you voluntarily provide through forms, surveys, reviews, chat features, and other communications.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and services
• Provide installation and technical support
• Respond to inquiries and customer service requests
• Manage warranty claims and returns
• Authenticate user identities and prevent fraud
• Communicate order updates, invoices, and receipts
• Send promotional content (with opt-in consent)
• Analyze user behavior to improve service quality
• Comply with legal and regulatory obligations

Please note: ThrillTek may also process personal data in ways not explicitly listed if reasonably aligned with the original purpose and compliant with applicable laws.

3. Legal Basis for Processing

• Performance of a contract
• Consent (e.g., for marketing)
• Legal obligations
• Legitimate interests (e.g., fraud prevention)

4. Sharing Your Information

We do not sell or rent personal information. We may share it with trusted third parties to:

• Process orders and shipping
• Handle secure payments
• Host or manage our website and systems
• Conduct analytics
• Comply with legal processes

All vendors are contractually required to maintain confidentiality and data security.

5. Data Security

• SSL/TLS encryption
• Secure payment processing
• Access restrictions on sensitive data
• System monitoring and threat detection

No system is 100% secure. Continued use implies acceptance of associated risks.

6. Cookies and Tracking Technologies

We use cookies to:

• Recognize returning users
• Store preferences
• Analyze site usage
• Support advertising and remarketing

You may disable cookies via browser settings, though site performance may be affected.

7. Data Retention

We retain data only as long as necessary for the original purpose or legal obligations. When no longer needed, data is securely deleted or anonymized.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate or outdated data
• Request deletion (subject to exceptions)
• Object or restrict certain processing
• Withdraw marketing consent

To exercise these rights, contact us using the info below.

9. Third-Party Links

Our website may contain links to external services. We are not responsible for the content or privacy policies of those sites.

10. Children’s Privacy

We do not knowingly collect information from children under 13. If such data is submitted, we will delete it promptly.

11. Policy Updates and Modifications

This policy may be updated periodically. Changes will be posted with a revised effective date. Please check back regularly.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or your data, please contact:

ThrillTek Privacy Team
Email: Thrilltek@gmail.com
Phone: [Insert Phone Number]
Mailing Address: 14750 Industrial Parkway, Cleveland OH 44135

Note: ThrillTek reserves the right to restrict service access or close accounts as allowed under law and internal policy.