Submit Warranty Request

Product Registration Required

Registering your product is mandatory to activate your warranty, receive technical support, and verify product ownership.

Unregistered products will not be eligible for warranty claims, service requests, or replacement parts.

Registration also allows us to:

Confirm delivery and ownership
Provide product safety updates
Offer faster support if issues arise

Please complete your registration immediately after receiving your machine to ensure full support coverage.Please complete registration first before applying for warranty.

Warranty Request Form

Warranty Service Claim Form

This form is used to submit a warranty service claim for your registered product. If you’ve already completed your product registration, you’re eligible to request support for covered issues such as manufacturing defects, non-functioning components, or other problems that fall within the terms of our warranty.

Please fill out the required details below so our technical team can review your claim, verify your coverage, and assist with the next steps. This may include repair, replacement parts, or a service recommendation.

⚠️ Note: Only registered products are eligible for warranty claims.

Please enable JavaScript in your browser to complete this form.

Contact Information

Full Name

Company or Business Name (Optional)

Email Address

Phone Number

Order & Registration Details

Order Number or Invoice Number

Purchase Date

Where did you purchase this machine?

Did you register your product with ThrillTek after purchase?

Upload Proof of Purchase

Click or drag files to this area to upload. You can upload up to 20 files.

Please upload your receipt, invoice, or shipping confirmation. Accepts .pdf, .jpg, .png

Machine Information

Machine Name or Product Title

Model Number (If available)

Serial Number (Found on back panel or power label — Optional)

Machine Installation or Delivery Date (Optional)

Current Machine Location

Problem Details

Describe the issue in detail

When did this issue first occur?

purchase user Media

Was the machine working properly when first delivered?

Do you believe this issue was caused by user damage, improper use, or external factors?

Supporting Media (100% REQUIRED)

Upload Photos or Video

Click or drag files to this area to upload. You can upload up to 10 files.

Please include clear photos of the damaged part, full machine, and any error codes or messages displayed. Video is also helpful if possible.Accepts .jpg, .png, .mp4 — Up to 5 files

Additional Notes

Anything else we should know?

Important Warranty Disclaimers

ThrillTek covers parts that fail due to manufacturer defect or malfunction under normal use. We do not cover parts broken due to accidental damage, user error, or improper installation. This form must be completed in full to evaluate warranty eligibility.