All new machines come with a one (1) year warranty that begins on the date your order is shipped. If any part of your machine fails or malfunctions within that one-year period due to a manufacturing defect or internal failure not caused by misuse, 

ThrillTek will:

• Send you a replacement part at no charge
• Ship the part for free
• Provide support and guidance for installation

Examples of Warranty-Covered Issues:

• Crane arm motor fails due to mechanical defect
• Power supply stops working due to internal fault
• Faulty display or control board from factory defect
• Wiring or electronic failure caused by faulty components

What’s Not Covered

While we’re here to support you, our warranty does not apply to damage caused by:

• Human error or neglect (e.g., slamming, spilling, forcing components)
• Improper installation, outdoor use, or lack of routine maintenance
• Physical damage, scratches, dents, or cosmetic wear and tear
• Environmental damage (power surges, water, heat, or extreme conditions)
• Any modification or tampering by unauthorized service providers

If your issue falls outside of warranty coverage, you can still reach out — we’ll help get the parts you need and walk you through repairs.

Repairs – During & After Warranty

• In Warranty: We’ll supply qualified replacement parts and ship them to you for free.
• Out of Warranty: You can purchase replacement parts online from our website. Our team is always available to help you troubleshoot, identify the right part, and walk you through installation.

Replacement Parts Inventory

Need a part for your machine?

• Many of our most commonly needed replacement parts are available for purchase directly on our website.
• If you don’t see the part you’re looking for, please contact us — we may still carry it or be able to source it quickly for you.
• Just send us your machine model, a description of the part, and (if possible) a photo.

Submit a Warranty Request

Having trouble with your machine? We’re here to help. If your issue falls under our 1-Year Limited Warranty, we’ll supply the replacement part free of charge and ship it to you at no cost.

Please complete the form below so our support team can review and respond within 1–2 business days.