{"id":6207,"date":"2025-04-23T17:28:02","date_gmt":"2025-04-23T17:28:02","guid":{"rendered":"https:\/\/thrilltekusa.com\/?page_id=6207"},"modified":"2025-07-11T02:41:17","modified_gmt":"2025-07-11T02:41:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/thrilltekusa.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6207\" class=\"elementor elementor-6207\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-131ed313 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"131ed313\" data-element_type=\"container\" data-e-type=\"container\" id=\"xs_faq_5\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ccc3c8 elementor-widget elementor-widget-elementskit-heading\" data-id=\"5ccc3c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper center   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">FAQ (Frequently Asked Questions)<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-533264c elementor-widget elementor-widget-text-editor\" data-id=\"533264c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"background-color: #f9f9f9; padding: 35px 40px; border-radius: 8px; box-shadow: 0 2px 6px rgba(0,0,0,0.1); max-width: 1000px; margin: 40px auto; font-size: 15px; color: #333; line-height: 1.7;\"><p>Find answers to the most common questions about ThrillTek including product details, shipping, warranty, and support. This section is here to help you quickly get the information you need, whether you\u2019re placing an order or looking for technical help.<\/p><p><strong>Click on a question below to view the answer.<\/strong><br \/>If you don\u2019t see what you need, please <a href=\"mailto:support@thrilltek.com\">contact us<\/a> directly and our team will be happy to assist you.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78e92228 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"78e92228\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a010d99 elementor-widget elementor-widget-shortcode\" data-id=\"a010d99\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-6485 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-6485.sp-easy-accordion>.sp-ea-single {margin-bottom: 15px; border: 1px solid #e2e2e2; }#sp-ea-6485.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-6485.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-6485.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-6485.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1745480963\">\n<div id=\"sp-ea-6485\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-hover\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\">\n\n<!-- Start accordion card div. -->\n<div class=\"ea-card ea-expand sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-64850\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse64850\" aria-controls=\"collapse64850\" href=\"#\"  aria-expanded=\"true\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> What is ThrillTek?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse64850\"  role=\"region\" aria-labelledby=\"ea-header-64850\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">ThrillTek is a provider of high-quality machines designed for commercial use in arcades, events, and retail spaces. Our machines are also available for home use, making them a fun and engaging addition to game rooms, parties, or personal collections.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-64851\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse64851\" aria-controls=\"collapse64851\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Where is ThrillTek based?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse64851\"  role=\"region\" aria-labelledby=\"ea-header-64851\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Our headquarters are located in Cleveland, Ohio. We ship nationwide and offer international shipping options to customers around the world.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-64852\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse64852\" aria-controls=\"collapse64852\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you sell to individuals or just businesses?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse64852\"  role=\"region\" aria-labelledby=\"ea-header-64852\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">We proudly sell to everyone\u2014individuals, families, small businesses, and large enterprises alike. While our machines are engineered with commercial-grade quality, they are equally accessible for personal use at home or in private settings.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-64853\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse64853\" aria-controls=\"collapse64853\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I visit a showroom? \t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse64853\"  role=\"region\" aria-labelledby=\"ea-header-64853\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">While we do not have a public showroom, we do have select machines available for in-person demo at our Cleveland location by appointment only. If you would like to schedule a visit or see our machines in person, please contact us through our contact page to make arrangements. We also provide detailed images, videos, and product specifications online for your convenience.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-64854\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse64854\" aria-controls=\"collapse64854\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What types of claw machines do you offer?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse64854\"  role=\"region\" aria-labelledby=\"ea-header-64854\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">We currently offer standard, mini, and customizable themed machines. We are actively expanding our productline, and new models will be added soon. If you're looking for a specific type of machine, please reach out\u2014our inventory may include additional units not yet listed online, or we may be able to accommodate custom requests.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-64855\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse64855\" aria-controls=\"collapse64855\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I customize my machine?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse64855\"  role=\"region\" aria-labelledby=\"ea-header-64855\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, we offer extensive customization options including themed designs, brand integration, custom graphics, and logo placement. Whether you're looking to match a specific color scheme, incorporate unique prizes, or apply your own branding, we are happy to evaluate and fulfill custom requests where possible. Please contact us to discuss your specific vision\u2014we can bring your unique design to life!<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-64856\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse64856\" aria-controls=\"collapse64856\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are the machines ready to plug and play?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse64856\"  role=\"region\" aria-labelledby=\"ea-header-64856\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, each machine is fully assembled, thoroughly tested, and packaged securely prior to shipment. Once the packaging materials are removed, the unit is ready for immediate plug-and-play operation.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-64857\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse64857\" aria-controls=\"collapse64857\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What types of prizes can I use?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse64857\"  role=\"region\" aria-labelledby=\"ea-header-64857\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">You can use plush toys, small electronics, candy, capsules, or other lightweight items that fit your claw and drop chute dimensions.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-64858\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse64858\" aria-controls=\"collapse64858\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you sell prizes?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse64858\"  role=\"region\" aria-labelledby=\"ea-header-64858\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, we offer a selection of standard prizes suitable for our machines. Availability may vary depending on stock and type, so please contact us for current options.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-64859\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse64859\" aria-controls=\"collapse64859\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can you produce custom prizes?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse64859\"  role=\"region\" aria-labelledby=\"ea-header-64859\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, we can manufacture custom prizes depending on the type, quantity, and production timeline. If you have a specific concept in mind, reach out to us to see possibilities.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648510\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648510\" aria-controls=\"collapse648510\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I choose the color of my machine?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648510\"  role=\"region\" aria-labelledby=\"ea-header-648510\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, we offer several standard color options and can match custom color requests for bulk orders.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648511\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648511\" aria-controls=\"collapse648511\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I place an order?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648511\"  role=\"region\" aria-labelledby=\"ea-header-648511\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Orders can be placed directly through our website for standard or themed machines or by contacting our sales team via email, phone call, or text message. For any custom requests, please email us directly so we can assist you in reviewing options and turning your vision into reality.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648512\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648512\" aria-controls=\"collapse648512\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is there a minimum order quantity?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648512\"  role=\"region\" aria-labelledby=\"ea-header-648512\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">No, we accept single-unit orders as well as full-scale arcade rollouts. Whether you're looking to purchase one machine or furnish an entire entertainment venue, we can support your needs. Contact us to discuss your vision\u2014we're here to help bring it to life.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648513\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648513\" aria-controls=\"collapse648513\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long does it take to process my order?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648513\"  role=\"region\" aria-labelledby=\"ea-header-648513\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Machines currently in stock that require no customization\u2014whether standard or themed\u2014typically ship within 1\u20133 business days. Customized machines can take anywhere from 1 to 5 weeks to complete, depending on the complexity and scope of the request.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648514\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648514\" aria-controls=\"collapse648514\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What payment methods do you accept?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648514\"  role=\"region\" aria-labelledby=\"ea-header-648514\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">We accept credit\/debit cards, PayPal, ACH transfer, CashApp, Venmo, Zelle, and other widely used digital payment platforms. If you have a preferred method not listed here, please contact us to confirm availability.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648515\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648515\" aria-controls=\"collapse648515\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer shipping?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648515\"  role=\"region\" aria-labelledby=\"ea-header-648515\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, we offer nationwide and international shipping to both commercial and residential addresses. Liftgate service is available if needed for residential deliveries or locations without a loading dock. Our delivery options are designed to suit a variety of needs\u2014whether you're ordering for a business, event, or personal use.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648516\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648516\" aria-controls=\"collapse648516\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I ship to a residential address, and is there an added cost? \t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648516\"  role=\"region\" aria-labelledby=\"ea-header-648516\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, we can ship to residential addresses. Shipping costs depend on your location, the model of machine, and any special delivery requirements. If liftgate service or other accommodations are needed, they can be arranged and will be reflected in the shipping quote. We also offer delivery to locations with special or limited access, including construction zones, gated areas, and other logistical environments for an additional fee. Please contact us regarding special delivery or regular delivery cost.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648517\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648517\" aria-controls=\"collapse648517\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is local pickup availablea, and does a discount apply? \t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648517\"  role=\"region\" aria-labelledby=\"ea-header-648517\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, local pickup from our Cleveland, Ohio warehouse can be arranged by appointment. This option is often more economical, and in most cases, we offer a discount to reflect the savings on shipping and handling costs. Please contact us to schedule your pickup and confirm availability.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648518\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648518\" aria-controls=\"collapse648518\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How much does shipping cost?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648518\"  role=\"region\" aria-labelledby=\"ea-header-648518\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Shipping rates vary by location and machine size. Some items may qualify for free shipping, and bulk orders often receive reduced rates. For the most accurate and personalized estimate, please contact us directly for a quote.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648519\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648519\" aria-controls=\"collapse648519\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How are machines packaged for delivery?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648519\"  role=\"region\" aria-labelledby=\"ea-header-648519\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Machines are securely crated with protective foam padding, reinforced edges, and corner guards to prevent shifting or damage. Each unit is shrink-wrapped to guard against dust and moisture. All internal components are stabilized, and every shipment undergoes a thorough inspection to ensure it meets our transport safety standards.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648520\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648520\" aria-controls=\"collapse648520\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I track my shipment?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648520\"  role=\"region\" aria-labelledby=\"ea-header-648520\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, tracking details are provided once the item has shipped. You will receive both the tracking number and carrier information. Additionally, your email and\/or phone number will be included with the shipment to enable real-time delivery updates directly from the carrier. This helps ensure timely communication and smoother coordination on the day of delivery.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648521\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648521\" aria-controls=\"collapse648521\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer white-glove delivery or installation?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648521\"  role=\"region\" aria-labelledby=\"ea-header-648521\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, white-glove delivery and installation services are available in select areas for an additional cost. This includes uncrating, unpacking, basic placement, and light setup assistance depending on your location. If you're interested in having your machine professionally delivered and set up, please contact us for availability and a custom quote.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648522\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648522\" aria-controls=\"collapse648522\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can you deliver and fully set up my machine on-site?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648522\"  role=\"region\" aria-labelledby=\"ea-header-648522\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, we can arrange for full delivery, uncrating, and on-site setup for an additional fee. These services are available in select regions and must be scheduled in advance. Please contact us to discuss your specific location and needs\u2014we'll help coordinate the right service for you.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648523\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648523\" aria-controls=\"collapse648523\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is technical knowledge required to operate the machine?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648523\"  role=\"region\" aria-labelledby=\"ea-header-648523\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">No prior technical expertise is necessary. Our machines are designed with ease of use in mind, featuring intuitive controls and a plug-and-play setup. Each unit comes with a comprehensive user manual, and our support team is available to assist with any questions during installation or operation.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648524\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648524\" aria-controls=\"collapse648524\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I adjust the claw strength or play settings?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648524\"  role=\"region\" aria-labelledby=\"ea-header-648524\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes. Each machine includes a user-accessible control panel that allows you to adjust claw strength, timer settings, play pricing, win frequency, and more. These settings are simple to modify and allow operators to fine-tune gameplay for different prize types and audience experiences.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648525\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648525\" aria-controls=\"collapse648525\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are machines coin-operated, bill-operated, or cashless?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648525\"  role=\"region\" aria-labelledby=\"ea-header-648525\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">We offer flexible payment configurations, including coin mechs, bill acceptors, and modern cashless systems like credit card readers, Apple Pay, Google Pay, and tap-to-play devices. Let us know your preferred method during ordering, and we\u2019ll ensure the machine is configured accordingly.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648526\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648526\" aria-controls=\"collapse648526\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can the machine be used outdoors?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648526\"  role=\"region\" aria-labelledby=\"ea-header-648526\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">For any outdoor installation, it is essential that machines remain protected from direct weather exposure. We strongly recommend placing them under a covered area or shelter to prevent damage from rain, sun, wind, and temperature fluctuations. Proper electrical protection and ongoing maintenance are also advised. Please inquire for tailored outdoor solutions.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648527\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648527\" aria-controls=\"collapse648527\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer technical support?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648527\"  role=\"region\" aria-labelledby=\"ea-header-648527\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">Yes, we provide full technical support through phone, email, and live chat. Our support team is available to assist with setup, troubleshooting, diagnostics, and routine use. We also provide a growing digital library of how-to videos, user manuals, and maintenance guides to support your needs.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648528\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648528\" aria-controls=\"collapse648528\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is the warranty policy?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648528\"  role=\"region\" aria-labelledby=\"ea-header-648528\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">All machines come with a 1-year warranty that covers manufacturer defects in workmanship and materials. The warranty begins on the date of delivery and includes replacement parts for issues arising from factory-related faults. It does not cover labor, damage resulting from misuse, unauthorized repairs, or exposure to environmental elements. If an issue arises, we recommend first reviewing the included user manual for basic troubleshooting steps. Our customer support team is available to help guide you through additional diagnostics. If the problem cannot be resolved through support, we will send any required replacement parts at no cost, including free shipping, as long as the issue qualifies under warranty coverage.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648529\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648529\" aria-controls=\"collapse648529\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Where can I get replacement parts?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648529\"  role=\"region\" aria-labelledby=\"ea-header-648529\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p class=\"\" data-start=\"76\" data-end=\"418\">Replacement parts are available through our online store (subject to availability) and directly from our support team if your machine is still under warranty. We stock a wide range of components, including claws, motors, lighting parts, circuit boards, joysticks, and more. Most parts ship within 1\u20132 business days to minimize downtime.<\/p>\n<p class=\"\" data-start=\"420\" data-end=\"491\">\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648530\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648530\" aria-controls=\"collapse648530\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What if my machine is damaged during shipping?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648530\"  role=\"region\" aria-labelledby=\"ea-header-648530\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p data-pm-slice=\"1 1 []\">We strongly recommend thoroughly inspecting your shipment upon delivery and before signing any documents. If you notice or suspect any damage, take multiple clear photographs of the affected areas and packaging, and document the damage directly on the Bill of Lading (BOL). In such cases, we advise refusing the shipment and sending it back with the carrier. Immediately notify our support team within 48 hours so we can initiate a shipping claim on your behalf. Once confirmed, we will coordinate the prompt delivery of replacement parts or, if necessary, a new unit.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-648531\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse648531\" aria-controls=\"collapse648531\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I see how the machine looks with my branding? \t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse648531\"  role=\"region\" aria-labelledby=\"ea-header-648531\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p class=\"\" data-start=\"66\" data-end=\"462\">Yes, for custom orders we provide digital mockups showing your logo, color scheme, and artwork applied to the machine design. Before production begins, we\u2019ll request your input and approval to ensure the design aligns with your vision. Mockups are included with your order and are provided upon receiving your deposit.<\/p>\n<p class=\"\" data-start=\"464\" data-end=\"732\">If you would like a design preview without placing an order, we offer a $50 customization mockup fee. This fee covers the design and setup time required to generate your personalized preview and can be credited toward your final purchase if you decide to move forward.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ (Frequently Asked Questions) Find answers to the most common questions about ThrillTek including product details, shipping, warranty, and support. This section is here to help you quickly get the information you need, whether you\u2019re placing an order or looking &hellip; <a href=\"https:\/\/thrilltekusa.com\/index.php\/faqs\/\">Readmore<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6207","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages\/6207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/comments?post=6207"}],"version-history":[{"count":34,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages\/6207\/revisions"}],"predecessor-version":[{"id":8043,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages\/6207\/revisions\/8043"}],"wp:attachment":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/media?parent=6207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}