{"id":7143,"date":"2025-05-17T06:14:10","date_gmt":"2025-05-17T06:14:10","guid":{"rendered":"https:\/\/thrilltekusa.com\/?page_id=7143"},"modified":"2025-07-11T02:05:22","modified_gmt":"2025-07-11T02:05:22","slug":"warranty-repairs","status":"publish","type":"page","link":"https:\/\/thrilltekusa.com\/index.php\/warranty-repairs\/","title":{"rendered":"Warranty &#038; Repairs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7143\" class=\"elementor elementor-7143\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fbd760 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"9fbd760\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ab8c5b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"4ab8c5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d181be1 elementor-widget elementor-widget-heading\" data-id=\"d181be1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1-Year Warranty \u2013 What\u2019s Covered<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b1cf0a elementor-widget elementor-widget-text-editor\" data-id=\"1b1cf0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"background-color: #f9f9f9; padding: 35px 40px; border-radius: 8px; box-shadow: 0 2px 6px rgba(0,0,0,0.1); max-width: 1000px; margin: 40px auto; font-size: 15px; color: #333; line-height: 1.6;\"><h2 style=\"margin-top: 0;\"><span style=\"font-size: 15px;\">All new machines come with a one (1) year warranty that begins on the date your order is shipped. If any part of your machine fails or malfunctions within that one-year period due to a manufacturing defect or internal failure not caused by misuse,\u00a0<\/span><\/h2><h2 style=\"margin-top: 0;\"><span style=\"font-size: 15px;\">ThrillTek will:<\/span><\/h2><ul style=\"list-style-type: disc; padding-left: 20px;\"><li>Send you a replacement part at no charge<\/li><li>Ship the part for free<\/li><li>Provide support and guidance for installation<\/li><\/ul><h3>Examples of Warranty-Covered Issues:<\/h3><ul style=\"list-style-type: disc; padding-left: 20px;\"><li>Crane arm motor fails due to mechanical defect<\/li><li>Power supply stops working due to internal fault<\/li><li>Faulty display or control board from factory defect<\/li><li>Wiring or electronic failure caused by faulty components<\/li><\/ul><h3>What\u2019s Not Covered<\/h3><p>While we\u2019re here to support you, our warranty does not apply to damage caused by:<\/p><ul style=\"list-style-type: disc; padding-left: 20px;\"><li>Human error or neglect (e.g., slamming, spilling, forcing components)<\/li><li>Improper installation, outdoor use, or lack of routine maintenance<\/li><li>Physical damage, scratches, dents, or cosmetic wear and tear<\/li><li>Environmental damage (power surges, water, heat, or extreme conditions)<\/li><li>Any modification or tampering by unauthorized service providers<\/li><\/ul><p>If your issue falls outside of warranty coverage, you can still reach out \u2014 we\u2019ll help get the parts you need and walk you through repairs.<\/p><h3>Repairs \u2013 During &amp; After Warranty<\/h3><ul style=\"list-style-type: disc; padding-left: 20px;\"><li><strong>In Warranty:<\/strong> We\u2019ll supply qualified replacement parts and ship them to you for free.<\/li><li><strong>Out of Warranty:<\/strong> You can purchase replacement parts online from our website. Our team is always available to help you troubleshoot, identify the right part, and walk you through installation.<\/li><\/ul><h3>Replacement Parts Inventory<\/h3><p>Need a part for your machine?<\/p><ul style=\"list-style-type: disc; padding-left: 20px;\"><li>Many of our most commonly needed replacement parts are available for purchase directly on our website.<\/li><li>If you don\u2019t see the part you\u2019re looking for, please contact us \u2014 we may still carry it or be able to source it quickly for you.<\/li><li>Just send us your machine model, a description of the part, and (if possible) a photo.<\/li><\/ul><h3>Submit a Warranty Request<\/h3><p>Having trouble with your machine? We&#8217;re here to help. If your issue falls under our 1-Year Limited Warranty, we&#8217;ll supply the replacement part free of charge and ship it to you at no cost.<\/p><p>Please complete the form below so our support team can review and respond within 1\u20132 business days.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2cdf38 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"f2cdf38\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ac2111 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"5ac2111\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10f6efd elementor-widget elementor-widget-heading\" data-id=\"10f6efd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Please fill our Warranty Request Form: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f48dc1 elementor-widget__width-initial elementor-widget elementor-widget-wpforms\" data-id=\"2f48dc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-2f48dc1\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-2f48dc1 {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-7160\"><form id=\"wpforms-form-7160\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"7160\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php\/wp-json\/wp\/v2\/pages\/7143?wpforms_form_id=7160\" data-token=\"77de4facbfbfa0f84ea3d8c578dcc5dd\" data-token-time=\"1778159391\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-7160-field_1-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"1\"><h3 id=\"wpforms-7160-field_1\" aria-errormessage=\"wpforms-7160-field_1-error\">Contact Information<\/h3><\/div><div id=\"wpforms-7160-field_2-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_2\">Full Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-7160-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Enter the name of the person submitting the request.\" aria-errormessage=\"wpforms-7160-field_2-error\" required><\/div><div id=\"wpforms-7160-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_3\">Company or Business Name (Optional)<\/label><input type=\"text\" id=\"wpforms-7160-field_3\" class=\"wpforms-field-large\" name=\"wpforms[fields][3]\" placeholder=\" If machine was purchased for a business location.\" aria-errormessage=\"wpforms-7160-field_3-error\" ><\/div><div id=\"wpforms-7160-field_4-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_4\">Email Address <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-7160-field_4\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][4]\" placeholder=\" We\u2019ll use this to send your warranty status and next steps.\" spellcheck=\"false\" aria-errormessage=\"wpforms-7160-field_4-error\" required><\/div><div id=\"wpforms-7160-field_5-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_5\">Phone Number  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" id=\"wpforms-7160-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" placeholder=\"In case we need to contact you for clarification or shipping confirmation.\" step=\"any\" aria-errormessage=\"wpforms-7160-field_5-error\" required><\/div><div id=\"wpforms-7160-field_6-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"6\"><h3 id=\"wpforms-7160-field_6\" aria-errormessage=\"wpforms-7160-field_6-error\">Order &amp; Registration Details<\/h3><\/div><div id=\"wpforms-7160-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_7\">Order Number or Invoice Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-7160-field_7\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][7]\" placeholder=\" You can find this on your receipt or shipping confirmation email.\" aria-errormessage=\"wpforms-7160-field_7-error\" required><\/div><div id=\"wpforms-7160-field_8-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_8\">Purchase Date <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-7160-field_8\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-large\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][8][date]\" placeholder=\" Select the date you placed your order.\" aria-errormessage=\"wpforms-7160-field_8-error\" required><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-7160-field_9-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_9\">Where did you purchase this machine? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-7160-field_9\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][9]\" required=\"required\"><option value=\"ThrillTek Website\" >ThrillTek Website<\/option><option value=\"Authorized Distributor\" >Authorized Distributor<\/option><option value=\"Trade Show \/ Event\" >Trade Show \/ Event<\/option><option value=\"Other (please specify):\" >Other (please specify):<\/option><\/select><\/div><div id=\"wpforms-7160-field_10-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"10\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_10\">Other (please specify): <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-7160-field_10\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][10]\" placeholder=\"Other (please specify)\" aria-errormessage=\"wpforms-7160-field_10-error\" required><\/div><div id=\"wpforms-7160-field_11-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-modern\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_11\">Did you register your product with ThrillTek after purchase? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-7160-field_11\" class=\"wpforms-field-large wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-large\" data-search-enabled=\"\" name=\"wpforms[fields][11]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'> Registering your product helps us locate your warranty faster.<\/option><option value=\"Yes \u2013 I registered online\" >Yes \u2013 I registered online<\/option><option value=\"No \u2013 I did not register\" >No \u2013 I did not register<\/option><option value=\"Not sure\" >Not sure<\/option><\/select><\/div><div id=\"wpforms-7160-field_12-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_12\">Upload Proof of Purchase <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div\n\t\tclass=\"wpforms-uploader\"\n\t\tdata-field-id=\"12\"\n\t\tdata-form-id=\"7160\"\n\t\tdata-input-name=\"wpforms_7160_12\"\n\t\tdata-extensions=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages,svg,json\"\n\t\tdata-max-size=\"2147483648\"\n\t\tdata-max-file-number=\"20\"\n\t\tdata-post-max-size=\"2147483648\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg viewBox=\"0 0 1024 1024\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M885.2 446.3l-.2-.8-112.2-285.1c-5-16.1-19.9-27.2-36.8-27.2H281.2c-17 0-32.1 11.3-36.9 27.6L139.4 443l-.3.7-.2.8c-1.3 4.9-1.7 9.9-1 14.8-.1 1.6-.2 3.2-.2 4.8V830a60.9 60.9 0 0 0 60.8 60.8h627.2c33.5 0 60.8-27.3 60.9-60.8V464.1c0-1.3 0-2.6-.1-3.7.4-4.9 0-9.6-1.3-14.1zm-295.8-43l-.3 15.7c-.8 44.9-31.8 75.1-77.1 75.1-22.1 0-41.1-7.1-54.8-20.6S436 441.2 435.6 419l-.3-15.7H229.5L309 210h399.2l81.7 193.3H589.4zm-375 76.8h157.3c24.3 57.1 76 90.8 140.4 90.8 33.7 0 65-9.4 90.3-27.2 22.2-15.6 39.5-37.4 50.7-63.6h156.5V814H214.4V480.1z\"><\/path>\n\t\t<\/svg>\n\t\t<span class=\"modern-title\">Click or drag files to this area to upload.<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 20 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-7160-field_12\"\n\t\tname=\"wpforms_7160_12\" required\t\tvalue=\"\">\n<div id=\"wpforms-7160-field_12-description\" class=\"wpforms-field-description\"> Please upload your receipt, invoice, or shipping confirmation.\nAccepts .pdf, .jpg, .png<\/div><\/div><div id=\"wpforms-7160-field_13-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"13\"><h3 id=\"wpforms-7160-field_13\" aria-errormessage=\"wpforms-7160-field_13-error\">Machine Information<\/h3><\/div><div id=\"wpforms-7160-field_14-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_14\">Machine Name or Product Title <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-7160-field_14\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][14]\" aria-errormessage=\"wpforms-7160-field_14-error\" required><\/div><div id=\"wpforms-7160-field_15-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_15\">Model Number (If available)<\/label><input type=\"text\" id=\"wpforms-7160-field_15\" class=\"wpforms-field-large\" name=\"wpforms[fields][15]\" aria-errormessage=\"wpforms-7160-field_15-error\" ><\/div><div id=\"wpforms-7160-field_16-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_16\">Serial Number (Found on back panel or power label \u2014 Optional)<\/label><input type=\"text\" id=\"wpforms-7160-field_16\" class=\"wpforms-field-large\" name=\"wpforms[fields][16]\" aria-errormessage=\"wpforms-7160-field_16-error\" ><\/div><div id=\"wpforms-7160-field_17-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_17\">Machine Installation or Delivery Date (Optional)<\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-7160-field_17\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-large\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][17][date]\" aria-errormessage=\"wpforms-7160-field_17-error\" ><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-7160-field_18-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"18\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_18\">Current Machine Location <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-7160-field_18\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][18]\" placeholder=\" Enter the physical address where the machine is currently in use.\" aria-errormessage=\"wpforms-7160-field_18-error\" required><\/div><div id=\"wpforms-7160-field_19-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"19\"><h3 id=\"wpforms-7160-field_19\" aria-errormessage=\"wpforms-7160-field_19-error\">Problem Details<\/h3><\/div><div id=\"wpforms-7160-field_20-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_20\">Describe the issue in detail <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-7160-field_20\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][20]\" placeholder=\" Explain what\u2019s not working, how long it&#039;s been happening, and what you&#039;ve already tried.\" aria-errormessage=\"wpforms-7160-field_20-error\" required><\/textarea><\/div><div id=\"wpforms-7160-field_22-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"22\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_22\">When did this issue first occur? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-7160-field_22\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-large\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][22][date]\" aria-errormessage=\"wpforms-7160-field_22-error\" required><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-7160-field_23-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"23\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_23\">Was the machine working properly when first delivered? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-7160-field_23\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][23]\" required=\"required\"><option value=\"Yes\" >Yes<\/option><option value=\"No\" >No<\/option><option value=\"Not Sure\" >Not Sure<\/option><\/select><\/div><div id=\"wpforms-7160-field_24-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"24\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_24\">Do you believe this issue was caused by user damage, improper use, or external factors?  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-7160-field_24\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][24]\" required=\"required\"><option value=\"No \u2013 the issue happened under normal use\" >No \u2013 the issue happened under normal use<\/option><option value=\"Yes \u2013 damage may have been caused by accident, power surge, etc\" >Yes \u2013 damage may have been caused by accident, power surge, etc<\/option><option value=\"Not Sure\" >Not Sure<\/option><\/select><\/div><div id=\"wpforms-7160-field_25-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"25\"><h3 id=\"wpforms-7160-field_25\" aria-errormessage=\"wpforms-7160-field_25-error\">Supporting Media (100% REQUIRED)<\/h3><\/div><div id=\"wpforms-7160-field_26-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"26\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_26\">Upload Photos or Video <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div\n\t\tclass=\"wpforms-uploader\"\n\t\tdata-field-id=\"26\"\n\t\tdata-form-id=\"7160\"\n\t\tdata-input-name=\"wpforms_7160_26\"\n\t\tdata-extensions=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages,svg,json\"\n\t\tdata-max-size=\"2147483648\"\n\t\tdata-max-file-number=\"10\"\n\t\tdata-post-max-size=\"2147483648\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg viewBox=\"0 0 1024 1024\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M885.2 446.3l-.2-.8-112.2-285.1c-5-16.1-19.9-27.2-36.8-27.2H281.2c-17 0-32.1 11.3-36.9 27.6L139.4 443l-.3.7-.2.8c-1.3 4.9-1.7 9.9-1 14.8-.1 1.6-.2 3.2-.2 4.8V830a60.9 60.9 0 0 0 60.8 60.8h627.2c33.5 0 60.8-27.3 60.9-60.8V464.1c0-1.3 0-2.6-.1-3.7.4-4.9 0-9.6-1.3-14.1zm-295.8-43l-.3 15.7c-.8 44.9-31.8 75.1-77.1 75.1-22.1 0-41.1-7.1-54.8-20.6S436 441.2 435.6 419l-.3-15.7H229.5L309 210h399.2l81.7 193.3H589.4zm-375 76.8h157.3c24.3 57.1 76 90.8 140.4 90.8 33.7 0 65-9.4 90.3-27.2 22.2-15.6 39.5-37.4 50.7-63.6h156.5V814H214.4V480.1z\"><\/path>\n\t\t<\/svg>\n\t\t<span class=\"modern-title\">Click or drag files to this area to upload.<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 10 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-7160-field_26\"\n\t\tname=\"wpforms_7160_26\" required\t\tvalue=\"\">\n<div id=\"wpforms-7160-field_26-description\" class=\"wpforms-field-description\">Please include clear photos of the damaged part, full machine, and any error codes or messages displayed. Video is also helpful if possible.Accepts .jpg, .png, .mp4 \u2014 Up to 5 files<\/div><\/div><div id=\"wpforms-7160-field_27-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"27\"><h3 id=\"wpforms-7160-field_27\" aria-errormessage=\"wpforms-7160-field_27-error\">Additional Notes<\/h3><\/div><div id=\"wpforms-7160-field_28-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"28\"><label class=\"wpforms-field-label\" for=\"wpforms-7160-field_28\">Anything else we should know?<\/label><textarea id=\"wpforms-7160-field_28\" class=\"wpforms-field-medium\" name=\"wpforms[fields][28]\" placeholder=\"Include special instructions for delivery, technician access, or recent repairs.\" aria-errormessage=\"wpforms-7160-field_28-error\" ><\/textarea><\/div><div id=\"wpforms-7160-field_29-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"29\"><h3 id=\"wpforms-7160-field_29\" aria-errormessage=\"wpforms-7160-field_29-error\" aria-describedby=\"wpforms-7160-field_29-description\">Important Warranty Disclaimers<\/h3><div id=\"wpforms-7160-field_29-description\" class=\"wpforms-field-description\">ThrillTek covers parts that fail due to manufacturer defect or malfunction under normal use.\n We do not cover parts broken due to accidental damage, user error, or improper installation.\n This form must be completed in full to evaluate warranty eligibility.\n<\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"7160\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages\/7143\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-7160\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit Warranty Request\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit Warranty Request<\/button><img decoding=\"async\" src=\"https:\/\/thrilltekusa.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1-Year Warranty \u2013 What\u2019s Covered All new machines come with a one (1) year warranty that begins on the date your order is shipped. If any part of your machine fails or malfunctions within that one-year period due to a &hellip; <a href=\"https:\/\/thrilltekusa.com\/index.php\/warranty-repairs\/\">Readmore<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7143","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages\/7143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/comments?post=7143"}],"version-history":[{"count":25,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages\/7143\/revisions"}],"predecessor-version":[{"id":8011,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages\/7143\/revisions\/8011"}],"wp:attachment":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/media?parent=7143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}