{"id":7490,"date":"2025-05-28T05:42:54","date_gmt":"2025-05-28T05:42:54","guid":{"rendered":"https:\/\/thrilltekusa.com\/?page_id=7490"},"modified":"2025-07-11T02:34:10","modified_gmt":"2025-07-11T02:34:10","slug":"maintenance-upkeep-policy","status":"publish","type":"page","link":"https:\/\/thrilltekusa.com\/index.php\/maintenance-upkeep-policy\/","title":{"rendered":"Maintenance &#038; upkeep policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7490\" class=\"elementor elementor-7490\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaa7809 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"aaa7809\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c11c754 elementor-widget elementor-widget-text-editor\" data-id=\"c11c754\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"background-color:#f9f9f9;padding:35px 40px;border-radius:8px;box-shadow:0 2px 6px rgba(0,0,0,0.1);max-width:1000px;margin:40px auto;font-size:15px;color:#333;line-height:1.7;\">\n\n  <h2>Maintenance &#038; Upkeep Policy<\/h2>\n  <p><strong>Effective Date:<\/strong> 5\/27\/2025<\/p>\n\n  <p>This Maintenance &#038; Upkeep Policy (&#8220;Policy&#8221;) outlines the customer responsibilities and maintenance requirements for all products sold by ThrillTek LLC (&#8220;ThrillTek,&#8221; &#8220;We,&#8221; &#8220;Us,&#8221; or &#8220;Our&#8221;). By purchasing, assembling, or operating any product from ThrillTek, you agree to the terms and responsibilities stated below.<\/p>\n\n  <h3>Customer Maintenance Responsibility<\/h3>\n  <p>Upon delivery and installation, all routine maintenance and upkeep responsibilities transfer to the Customer. ThrillTek does not provide ongoing maintenance services unless separately contracted. Customers are solely responsible for keeping machines and components in safe, functional, and clean operating condition.<\/p>\n  <p><strong>Failure to maintain equipment<\/strong> as outlined below may result in voided warranties and disqualification from replacement or repair claims. This includes routine cleaning, proper placement, regular inspections, and safe power usage.<\/p>\n\n  <h3>General Maintenance Guidelines<\/h3>\n  <ul style=\"margin-left:20px;list-style-type:disc;\">\n    <li>Perform routine dusting and cleaning of all exterior and interior machine surfaces<\/li>\n    <li>Inspect for loose fasteners, worn parts, or sharp edges weekly<\/li>\n    <li>Test claw function, joystick accuracy, and prize door operation biweekly<\/li>\n    <li>Ensure all cords and wiring are secured and undamaged<\/li>\n    <li>Clean and realign sensors and prize chute detectors<\/li>\n    <li>Lubricate or clean moving parts per manual recommendations<\/li>\n    <li>Clear prize chutes and bins of obstructions regularly<\/li>\n    <li>Keep ventilation areas unblocked and free of dust or debris<\/li>\n  <\/ul>\n\n  <h3>Electrical &#038; Power Standards<\/h3>\n  <ul style=\"margin-left:20px;list-style-type:disc;\">\n    <li>Use grounded outlets rated for 110\u2013120V (U.S. models)<\/li>\n    <li>Avoid non-UL-listed power strips or daisy-chaining<\/li>\n    <li>Do not overload power circuits<\/li>\n    <li>Power down machines before cleaning or moving<\/li>\n    <li>Incorrect voltage or circuits void warranty<\/li>\n  <\/ul>\n\n  <h3>Environmental Conditions<\/h3>\n  <ul style=\"margin-left:20px;list-style-type:disc;\">\n    <li>Keep machines indoors in 40\u00b0F\u201385\u00b0F temperature range<\/li>\n    <li>Avoid moisture, sunlight, excessive dust, open flame<\/li>\n    <li>Use only on flat, level surfaces<\/li>\n    <li>Do not place near food prep, industrial, or corrosive areas<\/li>\n    <li>No storage in uncontrolled or outdoor environments<\/li>\n  <\/ul>\n\n  <h3>Scheduled Inspection Log (Recommended)<\/h3>\n  <p>Customers are strongly encouraged to log:<\/p>\n  <ul style=\"margin-left:20px;list-style-type:disc;\">\n    <li>Date of last inspection<\/li>\n    <li>Parts cleaned or replaced<\/li>\n    <li>Visible damage noted\/repaired<\/li>\n    <li>Operator name and signature<\/li>\n    <li>Environmental readings for variable storage<\/li>\n  <\/ul>\n\n  <h3>Unauthorized Repairs or Modifications<\/h3>\n  <ul style=\"margin-left:20px;list-style-type:disc;\">\n    <li>No unauthorized rewiring, part swaps, or mods<\/li>\n    <li>Only OEM parts allowed unless approved in writing<\/li>\n    <li>Altering prizes, electronics, or branding voids warranty<\/li>\n    <li>Third-party repairs are done at customer\u2019s risk<\/li>\n  <\/ul>\n\n  <h3>Safety Responsibilities<\/h3>\n  <ul style=\"margin-left:20px;list-style-type:disc;\">\n    <li>Operators must monitor for unsafe behavior<\/li>\n    <li>Do not leave machines powered overnight in public<\/li>\n    <li>Display clear warning labels and instructions<\/li>\n    <li>Do not operate in unstable, abusive environments<\/li>\n    <li>Report incidents or unsafe conditions within 48 hours<\/li>\n  <\/ul>\n\n  <h3>Warranty Impact<\/h3>\n  <p>Improper maintenance or noncompliance may void warranty. ThrillTek may deny support if:<\/p>\n  <ul style=\"margin-left:20px;list-style-type:disc;\">\n    <li>The product shows unauthorized changes<\/li>\n    <li>Environmental or storage abuse is evident<\/li>\n    <li>No documentation is provided of maintenance efforts<\/li>\n  <\/ul>\n  <p>Eligibility is subject to ThrillTek&#8217;s final review.<\/p>\n\n  <h3>Preventive Maintenance Contracts (Optional)<\/h3>\n  <p>Optional services available by contract include:<\/p>\n  <ul style=\"margin-left:20px;list-style-type:disc;\">\n    <li>Quarterly check-ups<\/li>\n    <li>On-site servicing (regional availability may vary)<\/li>\n    <li>Priority access to parts<\/li>\n    <li>Discounted service fees<\/li>\n  <\/ul>\n  <p>Contact sales or support for more info.<\/p>\n\n  <h3>Support and Questions<\/h3>\n  <p>For questions or assistance:<\/p>\n  <ul style=\"margin-left:20px;list-style-type:disc;\">\n    <li><strong>Email:<\/strong> [Insert Email Address]<\/li>\n    <li><strong>Phone:<\/strong> [Insert Support Phone Number]<\/li>\n    <li><strong>Website:<\/strong> thrilltek.com\/support<\/li>\n  <\/ul>\n\n  <p><strong>Note:<\/strong> ThrillTek may update this policy without notice. <\/p>\n\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Maintenance &#038; Upkeep Policy Effective Date: 5\/27\/2025 This Maintenance &#038; Upkeep Policy (&#8220;Policy&#8221;) outlines the customer responsibilities and maintenance requirements for all products sold by ThrillTek LLC (&#8220;ThrillTek,&#8221; &#8220;We,&#8221; &#8220;Us,&#8221; or &#8220;Our&#8221;). By purchasing, assembling, or operating any product from &hellip; <a href=\"https:\/\/thrilltekusa.com\/index.php\/maintenance-upkeep-policy\/\">Readmore<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7490","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages\/7490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/comments?post=7490"}],"version-history":[{"count":7,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages\/7490\/revisions"}],"predecessor-version":[{"id":8036,"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/pages\/7490\/revisions\/8036"}],"wp:attachment":[{"href":"https:\/\/thrilltekusa.com\/index.php\/wp-json\/wp\/v2\/media?parent=7490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}